HOW TO ORDER:
On the online site www.reschimica.com.
For any sales and/or deliveries abroad, transport and packaging costs will be managed by the management (based on volume and destination).
The products represented in the photos (excluding the kits) and the relative price are to be considered for the single product, for technical and/or regulatory reasons the products may undergo small variations.
It is understood that the image accompanying the description of a product may not be fully representative of its features but may differ in color, size, and accessory products shown in the figure.
Free transport on the Italian territory for an amount greater than Euro 30.00.
The prices of the products on the reschimica.com website are valid only and exclusively for orders placed on our website www.reschimica.com and may change at any time without notice.
How to pay an order:
- Advance bank transfer
- Credit card
- Cash on delivery
The products may undergo variations and / or modifications without prior notice, based on production and / or regulatory requirements. In addition, in the case of an item that is out of production or no longer available, we will immediately notify the customer with the return of any sum already paid without any penalty charged to reschimica.com.
The product in case of immediate availability of the material the technical time of shipment is 4-5 days, in the case of items available but not in stock and/or stock the order will be processed with times that can vary from 15 to 25 days approximately.
YOU CAN CONTACT US BEFORE ANY ORDER TO KNOW DELIVERY TIMES, THIS FOR YOUR GREATEST SECURITY AND TRANSPARENCY OF OUR COMPANY.
It will always be our responsibility to meet the needs of our customers by monitoring the order phases.
RESCHIMICA relies on its BRT (Bartolini) reference courier, it will be our care to monitor the status of your order.
RIGHT OF WITHDRAWAL:
According to the art. 5 DL 185/1999, if the customer is a consumer, he has the right to withdraw from the purchase contract for any reason, without having to provide explanations and without any penalty.
To exercise this right, the customer must send reschimica.com a notice to that effect, within 10 working days from the date of receipt of the goods. This communication must be made by fax (055-8071661) or by email to firstname.lastname@example.org or by calling 055-8071661 always within the aforementioned deadline of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent VERY QUICKLY within the next 48 hours. The customer at his own expense must return the goods to RESCHIMICA SRL VIA F. BORROMINI, 50 - 50028 - TAVARNELLE V.P. FLORENCE within 10 days of authorization. The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and packaging), kept and possibly used in the normal diligence, without any signs of wear or use.
The right of withdrawal is subject to the following conditions:
the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased, the purchased product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: to limit damage to the original packaging, we recommend, when Maximum care possible in the packaging.
The shipping costs for returning the goods are charged to the customer;
The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
In the event of damage to the goods during transport, reschimica.com will notify the customer of what happened (within 5 working days from receipt of the goods in their warehouses), to allow them to file a timely complaint against the carrier of their choice and obtain the repayment of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
Reschimica.it is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.
The right applies only to products purchased on the site www.reschimica.com, and all products purchased on quotations and/or requests made by the Customer are excluded from the right of withdrawal.
HOW THE REFUND IS TAKEN:
Without prejudice to any repair costs for proven damage to the original packaging, reschimica.com will reimburse the customer the full amount already paid, net of shipping costs incurred, within 30 days of return of the goods, by bank transfer procedure amount. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (Cod. ABI - CAB - Current Account of the invoice holder/receipt).
The right of withdrawal is lost for lack of the essential condition of integrity of the good (packaging and/or its content), in cases where reschimica.com ascertains:
- the lack of external packaging and / or original internal packaging;
- the absence of integral elements of the product;
- damage to the product for reasons other than transportation.
In the event of forfeiture of the right of withdrawal, reschimica.com will return the purchased good to the sender, charging the shipping costs to the sender.
The right of withdrawal does not apply to products sold by reschimica.com if it has specifically ordered the product requested by the customer.
The right of withdrawal applies to natural persons (consumers) who act for purposes that are unrelated to their business. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal.
All products sold by reschimica.com are covered by a 24-month warranty for lack of conformity, in accordance with DL 24/02. To use the warranty, the Customer must keep the invoice or receipt.
The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that present a lack of conformity, provided the product is used correctly. This guarantee is reserved for the private consumer (a person who purchases the goods for purposes not related to their own professional activity, or makes the purchase without indicating in the order form a reference to the VAT number). In the event of a lack of conformity, reschimica.com will, at no cost to the Customer, restore product conformity by replacing it. In the event that, for any reason, it is unable to provide its customer with a product under warranty (restored or replaced), reschimica.com may at its discretion return the full amount paid or replace it with a product of equal or superior characteristics.
No damage of any kind can be requested from reschimica.com brand of Reschimica S.r.l. for any delays in repairs and/or orders and/or replacements.
reschimica.com disclaims any responsibility for direct and indirect damages of any nature whatsoever they are or in whatever form they occur, depending on the use of the site.
reschimica.com reserves the right to modify and/or delete any type of information and/or products contained on the site at any time and without notice.
If you are a resident of the Florence Provinces and you wish to place an order, contact us directly by telephone on 055/8071454 and you will receive direct assistance from one of our agents.